Your trust matters to us. That is why we protect your information and use it responsibly, while continuing to deliver the excellent services you expect from Elogic and always respect your concerns about privacy. 

Last update: 08 – 2022.

When this Privacy Notice mentions “EHubs”, “Elogic”, “EBox”, or “our”, this is referring to the our company (names Elogic) that is deciding on the purposes and means of the processing of your Personal Data under this Privacy Notice. 

When you are using our services around in the world, your Personal Data is controlled by Elogic, having its headquarters in Hanoi Vietnam. 

 

Contact information

Elogic Co.LTD Company

Vietnam

Head Office

4th fl., Quang Minh Land Tower, N02T3 Embassy Garden, Ha Noi 11918

Tel. +84 247 303 8228

Email. info@elogic.vn

Overview

This Privacy Notice answers the following questions:

  1. Does this Privacy Notice apply to you?
  2. What Personal Data does Elogic collect?
  3. Does Elogic use cookies?
  4. Why does Elogic process personal data?
  5. Who has access to your personal data?
  6. How long will Elogic process your Personal Data?
  7. What measures does Elogic take to protect your personal data?
  8. Where does Elogic store or transfer your Personal Data?
  9. What rights can you exercise in relation to your personal data?
  10. What if I have other questions or complaints?
  11. Will there be updates to this Privacy Notice?

1. Does this Privacy Notice apply to you?

This Privacy Notice applies to you if you are a customer of Elogic, a recipient of a package delivered by Elogic, a supplier of Elogic, or if you contact Elogic, for instance, by visiting our websites such as https://elogic.com.vn/ including any (sub)pages and mobile apps (hereafter “Websites”), using social media or if you receive emails from Elogic.

2. What Personal Data does Elogic collect?

In the course of its business activities and providing the services, Elogic will need to process Personal Data. Without your Personal Data, we will not be able to provide you with the requested services. As a rule, the Personal Data that you provide directly or indirectly to Elogic when using our services and visiting our Websites are:

  • Contact information. Such as your name, address, e-mail address and phone number;
  • Account information. This will include log-in details, including your email address, and other information provided through your account;
  • Information related to shipment and services.This will include shipment tracking number, shipment routing information, location data, status of a shipment, delivery location, packaging type, number of pieces, weight, picture of the parcel, and customs information;
  • User and preference information. This will include – as applicable – shipping amounts, complaints, history of purchases and related commercial activities.
  • Automatically generated information. This will include IP address, unique device or user ID, system and browser type, date and time stamps, referring website address, content and pages you accessed on our Websites or mobile apps, dates, times and locations actions take place, websites you visit (if you connect to our in-store wireless services), click-stream information and device location (if you turn on the feature in the mobile app).

3. Does Elogic use cookies?

No, Elogic doesn’t use cookies on our Websites.

4. Why does Elogic process Personal Data?

Personal Data shall be collected, used, stored or otherwise processed when necessary within the framework of responsible, efficient and effective business management of Elogic. Elogic processes Personal Data based on applicable legal ground(s). The legal ground is often intrinsically linked to the business purpose. This means, for example, that the performance of an agreement can be both a legal ground and a business purpose for Elogic. Therefore, we will first clarify the legal ground(s) on which Elogic processes your Personal Data and, subsequently, the business purpose(s) that we use your Personal Data for:

Legal Grounds

In general, Elogic processes your Personal Data based on one of the following legal grounds:

  • The processing is necessary to perform an agreement between you and Elogic,
  • The processing is necessary for us to comply with our legal obligations,
  • The processing is necessary to protect your vital interests or of other individuals,
  • The processing is necessary for the legitimate interests of Elogic, except where such interests are overridden by your interests or fundamental rights and freedoms, or
  • Where appropriate and required, we will ask for your consent.

Business Purposes

Elogic shall only collect, use or otherwise process Personal Data if the processing falls within the scope of one (or more) of the legitimate business purposes listed below: 

  1. Product development, research and improvement of Elogic products and/or services. . Elogic processes Personal Data as necessary for the development and improvement of Elogic products and/or services, research and development.
  2. Performing agreements. This includes shipping services, tracking Elogic services, communication with individuals and other parties regarding services.
  3. Relationship management . In general, Elogic processes Personal Data as necessary for the development and improvement of Elogic products and/or services, account management and client services.
  4. Business process execution, internal management and management reporting. This includes addressing activities such as managing company assets, conducting internal audits and investigations, finance and accounting, implementing business controls, provision of central processing facilities for efficiency purposes, managing mergers, acquisitions and divestitures and Processing Personal Data for management reporting and analysis (e.g. conduct investigations into shipping accounts to detect fraud).
  5. Safety and security. Personal Data shall be included in the processing for activities such as those involving health and safety, the protection of Elogic and customer, supplier or business partner assets and the authentication of customer, supplier or business partner status and access rights (e.g. provide a safe and secure services for online and offline transactions).
  6. Protecting the vital interests of individuals. This includes processing data when necessary to protect your vital interests or of other individuals.
  7. Compliance with legal obligations. This addresses the processing of Personal Data as necessary for compliance with laws, regulations and sector specific guidelines to which Elogic is subject (e.g. matching names of clients, suppliers and business partners against denied parties’ lists for the purposes of avoiding conflict of interests, ensuring trade compliance, anti-money laundering, anti-bribery or other compliance policies and procedures).

5. Who has access to your Personal Data?

As a rule, Elogic shares your Personal Data with third parties in the following circumstances:

  • With its affiliates, operating groups, subsidiaries and divisions, or with third parties if such is necessary for the purposes as listed above. If appropriate, Elogic will require third parties to conduct activities in a manner consistent with Elogic policies and guidelines in relation to data protection. 
  • With data processors, i.e. parties processing Personal Data on our behalf. In such cases, these third parties only use your Personal Data for the purposes described above and only in accordance with our instructions. Elogic will only use processors which provide sufficient guarantees to implement appropriate technical and organizational measures and ensure the protection of the rights of data subjects.
  • With its employees if and to the extent necessary for the performance of their tasks. In such a case, access will be granted only if and to the extent necessary for the purposes described above and only if the employee is bound by confidentiality.
  • If and when required to do so by law, court order, or other legal process, for example, with law enforcement agencies or other governmental agencies, to establish or exercise our legal rights or in connection with a corporate transaction, such as a divesture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy..

6. How long will Elogic process your Personal Data?

We will retain your Personal Data no longer than necessary for the purpose(s) for which we process your Personal Data. After the retention period we will delete or anonymize your Personal Data, unless we need to retain certain of your Personal Data for another purpose. We will only do so if we have a legal ground to retain your Personal Data. We will also ensure that Personal Data are only accessible for that other purpose. 

For example, we need your Personal Data to perform the customs clearance process. Customs laws dictate that we have to retain/store – certain of – those Personal Data. Generally, this period varies from 3 to 7 years, depending on the applicable country and customs laws. In those cases, we will only store the Personal Data necessary to meet our legal obligations.

7. What measures does Elogic take to protect your Personal Data?

Elogic has taken appropriate technical and organizational measures to protect your Personal Data against accidental or unlawful processing, including by ensuring that:

  • Your Personal Data is protected against unauthorized access;
  • The confidentiality of your Personal Data is assured;
  • The integrity and availability of your Personal Data will be maintained;
  • Personnel is trained in information security requirements; and
  • Actual or suspected data breaches are reported in accordance with applicable law.

8. Where does Elogic store or transfer your Personal Data?

Due to the nature of our business and the services we provide to our clients, Elogic may need to transfer your Personal Data to locations outside the country where you reside. In any case where we transfer Personal Data, Elogic shall ensure that such a transfer is subject to appropriate safeguards. 

9. What rights can you exercise in relation to your Personal Data?

Based on the law applicable to the use of your Personal Data, you have rights in relation to your Personal Data. Note that we will have to balance your rights and your request to exercise them against our rights and obligations to process your Personal Data and to protect the rights and freedoms of others. A number of the rights you have in relation to your Personal Data, as applicable in the European Economic Area, are explained below: 

Right of access

You are entitled to a copy of the Personal Data we hold about you and to learn details about how we use it. Your Personal Data will usually be provided to you digitally. We may require you to prove your identity before providing the requested information. 

Right to rectification

We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you believe this is not the case, you have the right to request that any incomplete or inaccurate Personal Data that we process about you is amended.

Right to erasure

You have the right to ask us to erase your Personal Data, for example where the Personal Data is no longer necessary for the original purpose for which they were collected, where Personal Data has become obsolete or where you withdraw your consent to the grounds on which data is processed. However, this will need to be balanced against other factors. For example, we may not be able comply with your request due to certain legal or regulatory obligations.

Right to restriction of processing

You are entitled to ask us to (temporarily) stop using your Personal Data, for example where you think that the Personal Data we hold about you may be inaccurate or where you think that we no longer need to use your Personal Data.

Right to data portability

You may have the right to ask that we transfer Personal Data that you have provided to us to a third party of your choice. This right can only be exercised when you have provided the Personal Data to us, and when we are processing that data by automated means on the basis of your consent or in order to perform our obligations under a contract with you. 

Right to object

You have the right to object to processing which is based on our legitimate interests. You may also ask us to stop using your Personal Data for marketing purposes at any time, and if you do so, Elogic will immediately cease to use your Personal Data. For other purposes based on our legitimate interests, we will no longer process the Personal Data on that basis when you file an objection, unless we have a compelling legitimate ground for the processing. Note, however, that we may not be able to provide certain services or benefits if we are unable to process the necessary Personal Data for that purpose.

Rights relating to automated decision-making

You have the right not to be subjected to a decision based solely on automated decision-making, including profiling, which produces legal effects concerning you or similarly significantly affects you. If you have been subject to an automated decision and do not agree with the outcome, you can contact us using the details below and ask us to review the decision. 

Right to withdraw consent

We may ask for your consent to process your Personal Data in specific cases. When we do this, you have the right to withdraw your consent at any time. Elogic will stop the further processing as soon as possible after the withdrawal of your consent. However, this does not affect the lawfulness of the processing before consent was withdrawn.

10. What if I have other questions or complaints?

Questions or complaints regarding the processing of your Personal Data can be directed to Elogic by using the contact information as provided at the top of this Privacy Notice.

You also have the right to lodge a complaint with the competent (local) data protection authority in the jurisdiction where you work, where you live or where an alleged infringement takes place.

11. Will there be updates to this Privacy Notice?

Elogic may update this Privacy Notice from time to time. If an amendment will have a serious impact, Elogic will endeavor to actively inform you about such amendments.